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- Please use the following mailing address:
Carlisle Machine Works, Inc.
412 S. Wade Blvd., Bldg. #5
Millville NJ 08332
- Package your torch securely to prevent damage during transit (insurance
is recommended). You may remove the base to save money on shipping.
- Include your name, return address, phone number, and email address.
A brief explanation why you are returning the torch will be helpful.
- All torches must be evaluated prior to repair. You will be contacted
for your credit card information upon receipt of the torch for an
evaluation fee of $110.00. A quote for the recommended parts to be replaced
will be emailed to you. The evaluation fee will be deducted from the repair
cost. You are not required to replace all of the items on the quote, however,
we will notify you if the torch is unsafe for use.
- If you choose not to have the torch repaired we will ship it back to you
at your expense.
- Your torch will be refurbished and returned to like-new condition. All
work is under warranty for a period of one year.
- When all work has been completed and the torch has been tested, Carlisle
will contact you prior to charging your credit card, at which time shipping
will be included.
- If you do not respond within a period of 90 days, the torch will be
forfeited to Carlisle as abandoned merchandise.
- Please feel free to call the number above or send an email to
carlisle@carlislemachine.com
if you have any questions.
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